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Departures Guide |
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Airport Security All departing passengers will be subject to
security baggage screening and are asked to be patient while
these security measures are in place. Please arrive at the
airport early, be prepared for the security checks.
To ease your journey, we suggest that all
sharp items are placed in your hold baggage (checked in bag) and
only items of value or items required whilst onboard the
aircraft are carried in your hand baggage.
Passengers with medical conditions who need
to carry needles or syringes must be able to show the medication
with a pharmaceutical prescription.
All electrical items such as laptops, mobiles
phones, cameras, MP3 players and entertainment devices may be
subjected to additional screening, be prepared to remove your
electrical items from the travel case to be X-rayed separately.
Liquid restrictions for Hand Baggage |
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Baggage Allowance
All checked inn baggage at Muscat International Airport will be
restricted to 32 kg. per piece irrespective of the baggage
allowance which is offered by the airline, each piece should not
exceed 32 Kgs. This is a health and safety requirement for
safeguarding the baggage handling staff and airport handling
equipment. |
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Departures Area - Landside
The landside departures area is accessible to travellers and non
travellers, located in the east entrance of the terminal
building, the facilities available in this area includes
Porter
Service for baggage assistance, R.O. 1.500 includes a porter and
a trolley,
Free Trolleys,
Public Telephones and Bathrooms.
Food & Beverage Outlets-
Bookstore-
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Departure Lounge – Check Inn Area
The landside departure lounge is accessible to travellers only,
X-Ray machines for security screening of all baggage and
Check
In Counters are processed in this area. Special Check
In Counters are dedicated for First
Class and Business Class passengers
used jointly by all
airlines.
Foreign Currency Exchange-
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Travelex
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Al Jadeed Exchange
Royal Oman Police (ROP), Information Counters-
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Passport, Visa and Residency Enquiry.
Ministry of Manpower
Information Centre.
Facilities-
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Baggage Wrapping Service.
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Public Seating Area.
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Business Centre, Fax, Photocopy, Telephone Cards and baggage
storage.
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Cashier for Excess Baggage Payment.
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Public Telephones.
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Bathrooms.
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Departures Area – Airside
The departures area airside is
accessible only
to travellers with valid travel documents. Immigration counters,
X-Ray machines
for security screening
and departure gates are processed in this area.
Immigration Counters-
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Dedicated immigration counters for GCC Nationals.
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Other immigration counters for all other
Nationalities.
E-immigration Gates
Travelers, both Omanis and expatriate residents who possess the civil status Identity Card (ID) can proceed directly to the new device and use their ID’s, according to the instructions shown on the system.
The electronic gates utilise the concepts of smart card and finger print identification to automate the entry or exit process. The E-gates are expected to speed up the immigration process, citizens and residents are no longer required to pass through immigration counters and get their passports stamped while arriving or departing through Muscat International Airport.
The E-immigration gates is an initiative by the Royal Oman Police which speeds up the immigration process, currently 3 E-gates are available at departures and 3 E-gates on the International Arrivals.
Departure Gates-
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Total 17 Departure Gates.
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Gates 1-9 located on the Ground Floor.
- Gates 16 – 23 located on the First Floor, located west of the WH Smith Bookstore.
Facilities-
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Information Counter.
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Kids play area.
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Lift is available between Ground and First Floor.
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Smoking Room – First Floor.
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Nursery Room – First Floor.
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Prayer Room for Male and Female – First Floor.
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Public Seating Area.
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Public Telephones.
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Bathrooms.
Bank ATM Machines-
| Bank |
Location |
| NBO |
Arrivals, Pubic Meeting Area |
| NBO |
Departures, Opposite Airline
Ticketing Counters |
| Bank Muscat |
Arrivals, Immigration Hall |
| Bank Muscat |
Departure, Opposite Duty
Free Shopping |
| Bank Dhofar |
Departures, Opposite Airline
Ticketing Counters |
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Mosque - Prayer Room
A Mosque is available
outside the arrivals terminal exit door for Muslims to perform
prayers, the facilities of the mosque includes a bathroom and an
ablution area, a female prayer room is also available at the
rear of the mosque.
A separate prayer room
for male and female passengers is available inside the terminal
building at the departures area airside near the duty free area
in the first floor. |
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Medical Clinic
An airside clinic is available at the arrivals concourse before
the immigration counters which is manned with 1 Doctor, 2 Nurses
and 1 ambulance driver, the clinic is operated by Rusail Health
Centre and is open 24 hours a day, 365 days a year.
The
clinic is stocked with medicines and offers free medical
treatment and medicines to any sick passenger, the clinic also
offers a free ambulance service to the nearest hospital, these
services are also available to departing passengers if required. |
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Disabled Facilities
Disabled passengers must request for a wheel chair facility with
their respective airline at the time of the flight booking, for
departing disabled passengers the traveller accompanying the
disabled passenger may request for a porter and a wheel chair
for free at the check in counter, the porter will escort the
passenger all the way to the aircraft.
Arriving disabled passengers will also be met on the aircraft
with a porter who will assist them all the way to the exit point
of the terminal building.
Muscat International Airport facilities are designed to cater for
disabled passengers, all bathrooms features a dedicated disabled
cabin, access to the first floor can be made with an elevator
and access in and out the terminal building can be made using a
wheel chair.
Sick
passengers travelling on a stretcher must request for this
facility at the time of booking and should coordinate with the
respective hospital for the arrangement of an ambulance for
transporting the sick passenger from and to the aircraft to the
hospital. |
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