Arrivals Area Airside – International Flights

Travellers arriving from all International flights will arrive at the international arrivals hall.

Entry Visa Collection Counter

• Travellers with entry visas deposited at the airport can collect their visa from the Oman Air Visa Collection counter.

• Travellers obtaining visa on arrival can pay for this facility at the Travelex Foreign Exchange counter located at the entrance of the arrivals hall.               

• Foreign Currency Exchange transactions can be made at this counter or at the arrivals hall landside counter

Immigration Counters

• Dedicated immigration counters for GCC Nationals.

• Other immigration counters for all other Nationalities.

E-immigration Gates

Travelers, both Omanis and expatriate residents who possess the civil status Identity Card (ID) can proceed directly to the new device and use their ID’s, according to the instructions shown on the system.

The electronic gates utilise the concepts of smart card and finger print identification to automate the entry or exit process. The E-gates are expected to speed up the immigration process, citizens and residents are no longer required to pass through immigration counters and get their passports stamped while arriving or departing through Muscat International Airport.

The E-immigration gates is an initiative by the Royal Oman Police which speeds up the immigration process, currently 3 E-gates are available at departures and 3 E-gates on the International Arrivals.

Duty Free Shopping

• Muscat Duty Free outlet located after the immigration counters.

The Tourist Information Counter is located at the baggage concourse of arrivals, travelers visiting Oman can obtain leaflets, brochures and maps pertaining to Oman free of charge.

• Baggage conveyer belts for receiving baggage.
• Porter Service for baggage assistance, R.O. 1.500 includes a porter and a trolley.
• Free Trolleys
• Lost baggage counter, for reporting lost and damaged baggage.
• X-Ray Machines for security screening of all baggage.

Transfer Area – Arriving Passengers Connecting to other Flights

• At the entrance of the terminal building, turn left.

• Proceed to the First Floor – Transfer Area.

• Lift is available between Ground and First Floor.

• Transfer Desks (for travellers without a boarding card).

• X-Ray Machines for security screening of hand baggage.

• Proceed to the Departure gates or Duty Free Shopping.

Arrivals Area Airside – Domestic Flights

Travellers arriving from domestic flights operated within Oman will arrive at the domestic arrivals hall which is separate to the International arrivals area, the exit door of domestic arrivals is located next to the International arrivals exit door, the facilities available in this area include Public Seating Area, Public Telephones and Bathrooms.

Arrivals Area – Landside

Families, friends and well wishers wait for arriving passengers in this area, located at the west entrance of the terminal building.

Bank ATM Machines

Bank	Location
NBO	Arrivals, Pubic Meeting Area
NBO	Departures, Opposite Airline Ticketing Counters
Bank Muscat	Arrivals, Immigration Hall
Bank Muscat	Departure, Opposite Duty Free Shopping
Bank Dhofar	Departures, Opposite Airline Ticketing Counters

Mosque - Prayer Room

A Mosque is available outside the arrivals terminal exit door for Muslims to perform prayers, the facilities of the mosque includes a bathroom and an ablution area, a female prayer room is also available at the rear of the mosque. 

A separate prayer room for male and female passengers is available inside the terminal building at the departures area airside near the duty free area in the first floor.

Medical Clinic

An airside clinic is available at the arrivals concourse before the immigration counters which is manned with 1 Doctor, 2 Nurses and 1 ambulance driver, the clinic is operated by Rusail Health Centre and is open 24 hours a day, 365 days a year.

The clinic is stocked with medicines and offers free medical treatment and medicines to any sick passenger, the clinic also offers a free ambulance service to the nearest hospital, these services are also available to departing passengers if required.

Disabled Facilities

Disabled passengers must request for a wheel chair facility with their respective airline at the time of the flight booking, for departing disabled passengers the traveller accompanying the disabled passenger may request for a porter and a wheel chair for free at the check in counter, the porter will escort the passenger all the way to the aircraft.

Arriving disabled passengers will also be met on the aircraft with a porter who will assist them all the way to the exit point of the terminal building.

Muscat International Airport facilities are designed to cater for disabled passengers, all bathrooms features a dedicated disabled cabin, access to the first floor can be made with an elevator and access in and out the terminal building can be made using a wheel chair.

Sick passengers travelling on a stretcher must request for this facility at the time of booking and should coordinate with the respective hospital for the arrangement of an ambulance for transporting the sick passenger from and to the aircraft to the hospital.